VARD is one of the major global designers and shipbuilders of specialized vessels. Headquartered in Norway and with approximately 10,000 employees, VARD operates eight strategically located shipbuilding facilities, including five in Norway, two in Romania and one in Vietnam. Through its specialized subsidiaries, VARD develops power and automation systems, deck handling equipment, and vessel accommodation solutions, and provides design and engineering services to the global maritime industry.
VARD’s long shipbuilding traditions, cutting-edge innovation and technology coupled with its global operations and track record in constructing complex and highly customized vessels have earned it recognition from industry players and enabled it to build strong relationships with its customers.
Every employee at VARD is part of a team. All our major achievements are team efforts. In order to create a working environment that supports our objectives we believe in planning, inspiration, dedication and, most of all, innovation.
A long-term career & attractive remuneration will be offered to successful candidates. Applications must be in English & should include cover letter, reference number, CV, certified copies of qualifications, required salary & references & should be forwarded before 1 January 2026 to Ms. Pham Thi Thu Ha – HR Advisor - Recruitment, VARD Vung Tau Limited, Dong Xuyen Industrial Zone, Rach Dua Ward, Ho Chi Minh City. Or Email: vietnam.hr@vard.com
Apply now via: https://form.jotform.com/vardvungtau/vnw?c=og
You can find out more about us at www.vard.com
Company Benefits:
Salaries are reviewed & adjusted annually.
A long-term career at a Professional and Dynamic working environment.
Training to be provided locally and/ or internationally.
Key Responsibilities:
Coordination & Contact:
Coordinate and follow up on all warranty-related activities within the APAC region.
Act as primary point of contact for customers regarding warranty cases and related inquiries.
Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.
Case Handling & Execution:
Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.
Analysis & Improvement:
Review and analyze customer warranty claims for root-cause analysis and failure modes, in line with company policies and applicable warranty standards.
Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.
Collaboration & Support:
Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
Support and actively contribute to the extended warranty program for SLA customers.
Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.
Documentation & Compliance:
Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.
Qualifications:
Education: Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred).
Experience:
o 2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
o Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
o Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.
Skills & Competencies:
Good understanding of warranty processes, claims handling, and basic root cause analysis in technical environments.
Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
Strong documentation and reporting skills, with attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Excellent communication and customer service skills, with the ability to represent the company professionally.
Structured, proactive, and solution-oriented approach to tasks and challenges.
Strong coordination and teamwork skills across departments.
Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
Able to manage multiple cases simultaneously and deliver on time under pressure.
Service-minded and customer-focused.
Team-oriented, collaborative, and supportive of company-wide goals.
Responsible and detail-oriented with a strong sense of ownership.
Commercial awareness and commitment to high-quality service.
VARD’s long shipbuilding traditions, cutting-edge innovation and technology coupled with its global operations and track record in constructing complex and highly customized vessels have earned it recognition from industry players and enabled it to build strong relationships with its customers.
Every employee at VARD is part of a team. All our major achievements are team efforts. In order to create a working environment that supports our objectives we believe in planning, inspiration, dedication and, most of all, innovation.
A long-term career & attractive remuneration will be offered to successful candidates. Applications must be in English & should include cover letter, reference number, CV, certified copies of qualifications, required salary & references & should be forwarded before 1 January 2026 to Ms. Pham Thi Thu Ha – HR Advisor - Recruitment, VARD Vung Tau Limited, Dong Xuyen Industrial Zone, Rach Dua Ward, Ho Chi Minh City. Or Email: vietnam.hr@vard.com
Apply now via: https://form.jotform.com/vardvungtau/vnw?c=og
You can find out more about us at www.vard.com
Company Benefits:
Salaries are reviewed & adjusted annually.
A long-term career at a Professional and Dynamic working environment.
Training to be provided locally and/ or internationally.
Key Responsibilities:
Coordination & Contact:
Coordinate and follow up on all warranty-related activities within the APAC region.
Act as primary point of contact for customers regarding warranty cases and related inquiries.
Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.
Case Handling & Execution:
Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.
Analysis & Improvement:
Review and analyze customer warranty claims for root-cause analysis and failure modes, in line with company policies and applicable warranty standards.
Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.
Collaboration & Support:
Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
Support and actively contribute to the extended warranty program for SLA customers.
Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.
Documentation & Compliance:
Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.
Qualifications:
Education: Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred).
Experience:
o 2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
o Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
o Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.
Skills & Competencies:
Good understanding of warranty processes, claims handling, and basic root cause analysis in technical environments.
Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
Strong documentation and reporting skills, with attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Excellent communication and customer service skills, with the ability to represent the company professionally.
Structured, proactive, and solution-oriented approach to tasks and challenges.
Strong coordination and teamwork skills across departments.
Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
Able to manage multiple cases simultaneously and deliver on time under pressure.
Service-minded and customer-focused.
Team-oriented, collaborative, and supportive of company-wide goals.
Responsible and detail-oriented with a strong sense of ownership.
Commercial awareness and commitment to high-quality service.
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